FAQ / Top questions / What if I didn't arrive?
What if I didn't arrive?
If you were not able to arrive at the hotel, please contact the Customer Care Service. We will contact the hotel immediately and try to reduce the
no-show penalties.
Unfortunately, we will not be able to reduce the size of your penalty in all the cases since most hotels implement no-show policies, according to which you are charged for the full amount of your booking if you do not cancel your reservation and do not show up.
Unfortunately, we will not be able to reduce the size of your penalty in all the cases since most hotels implement no-show policies, according to which you are charged for the full amount of your booking if you do not cancel your reservation and do not show up.