FAQ

FAQ / Top questions
Top questions
How can I book a ticket online?
Where can I view my booking?
How far in advance can I book my ticket?
What payment methods can I use to pay for my booking?
Why is there a need for anti-fraud payment verification?
May I hold a booking without payment?
What does status of my booking mean?
How to check the fare rules in "My Account"?
How can I get itinerary receipt?
What do I need to know when I take a connecting flight?
Can I change date or itinerary in my booking?
Can I change or correct the name in my ticket?
How can I correct a mistake in my booking?
How much does it cost to make changes to my ticket?
How can I pay for changes?
How can I cancel my booking?
What can I do in the case of unforeseen changes?
Can I get frequent flyer mileage credit for my trip?
Can I select my seat in the plane?
Shall I have meal on my flight?
Can I select special meal?
Do I have to check in for my flight in advance?
How do I check in online?
Where do I find my airline confirmation code/e-ticket number?
How can I get my boarding pass?
What is the checked baggage allowance?
What happens if I cannot check in online or print my boarding pass?
What is the limit of carry-on items?
What can't I take as carry-on baggage?
Can I book sports equipment as checked baggage?
Where can I find out the baggage allowance rules?
How do I buy a ticket for a child?
Baggage on code-share flight
What do I need to know when travelling with animals?
How to buy a ticket for infants (0–2 years old)
How to buy a ticket for child (2–12 years old)
What you need to know upon purchase of a low-cost flight
Specifics of border crossing